Delivery
All orders ship from my Nottingham studio via Royal Mail second-class post as standard. First-class and tracked options are available at checkout for a small extra fee.
Made to order
Pieces marked “made to order” on the product page, and custom ring sizes, are handmade to order. Please allow up to 10 working days for your order to be made and dispatched. If you're in a hurry, please get in touch and I'll do my best to prioritise your order.
Ready to go
Items marked as "in stock" are dispatched within 2 working days, although it's usually sooner.
International delivery
Please get in touch for international delivery prices.
Returns
In the unlikely event you're not happy with your purchase, please get in touch with details of your order and I'll do my best to either rectify the problem, exchange your item, or process a refund. The full returns policy is below.
30-day returns on most items
Most items can be returned within 30 days of purchase, provided they're unused, in their original condition, and in the original packaging. I'll also need a proof of purchase — your order confirmation email is fine.
Pierced earrings — no returns (hygiene)
For hygiene reasons, I can't accept returns or exchanges on pierced earrings (this includes studs, hoops, threaders, and any other earring style). UK consumer law makes an exception for pierced jewellery on hygiene grounds. If a pierced earring arrives faulty or damaged, that's different — get in touch and I'll sort it out.
Made-to-measure items (rings and bangles)
Items made to your specific measurements — rings and bangles — can't be returned, but they can be resized. If you ordered the wrong size, resizing is a chargeable service. I check very carefully when making an item, so if you feel the item you received is the wrong size, please email me at anna@nine-two-five.co.uk and I'll work with you to put it right.
Refunds
Once your return is received and inspected, I'll email you to confirm it's arrived and let you know whether the refund has been approved. Approved refunds are processed back to your original payment method.
If you haven't received your refund yet, first check your bank account again. Then contact your credit card company — it may take some time before the refund is officially posted. Next, contact your bank. There's often some processing time before a refund posts. If you've done all of this and still no refund, email me.
Sale items
Only regular-priced items may be refunded. Sale items (including Super Seconds) can't be refunded.
Exchanges
I'll of course replace items if they're defective or damaged. Email me at anna@nine-two-five.co.uk and I'll send details of where to send the item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. If the item wasn't marked as a gift, or the gift-giver had the order shipped to themselves to give to you later, the refund will go to the gift-giver.
Return shipping
You're responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you're shipping an item over £75 in value, you should consider using a trackable shipping service or purchasing shipping insurance — I can't guarantee that I'll receive your returned item.